Last Updated: December 2024

🎉 Welcome to Wrap & Case Store! 🎉

At Wrap & Case Store, we believe your celebrations should be as seamless as our shipping and as satisfying as our products! Whether you’re preparing for a Football Party, celebrating graduation with our Graduation Wrapping Paper, or protecting your new iPhone 16, we’re here to ensure your experience is absolutely delightful.

🚚 Shipping Information

Order Processing Time

We work creatively to get your orders ready! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

🚀 Standard Shipping

Carrier: DHL or FedEx

Cost: $12.95

Delivery Time: 10-15 business days after shipping

🎁 Free Shipping

Carrier: EMS

Cost: FREE for orders over $50

Delivery Time: 15-25 business days after shipping

🌍 Shipping Areas: We ship worldwide! (Excluding some remote areas and specific Asian regions for delivery optimization)

📦 Returns & Exchanges

We accept returns and exchanges within 15 days of your receipt date. Your happiness matters to us!

Our Return & Exchange Promise

If your purchase doesn’t meet your expectations for any celebration – whether it’s a Safari Party, Mediterranean Party, or protecting your devices – we’re here to help make it right!

Return & Exchange Process

1Submit Your Request

Contact our creative support team within 15 days of receiving your order at [email protected] with:

  • Your order number
  • Product name and quantity
  • Reason for return/exchange
  • Photos if the item is damaged

2Receive Authorization

We’ll respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address

3Ship Your Return

Package your items securely and include:

  • Return authorization number on the package
  • Original receipt or order confirmation
  • All original packaging and accessories

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4Processing & Refund

Once we receive your return:

  • We’ll inspect items within 2-3 business days
  • Process approved refunds to your original payment method
  • Send exchange items according to your preference

💰 Refund Information

Refund Timeline & Method

Once your return is approved:

  • Processing Time: 2-3 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Accepted Payment Methods: Visa, MasterCard, JCB, or PayPal
  • Bank Processing: Additional 5-10 business days for the refund to appear on your statement

🚫 Non-Returnable Items

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Opened Phone Cases – For hygiene and product protection reasons
  • Used Wrapping Paper – Once cut or used, we cannot accept returns
  • Personalized/Customized Items – Including special order party supplies from our Theme section
  • Digital Products – Once accessed or downloaded
  • Final Sale Items – Clearly marked as non-returnable

🔄 Exchange Options

Prefer an exchange? We offer:

  • Different size/color of the same product
  • Alternative product of equal value
  • Store credit for future purchases

Exchange shipping is free for items damaged during delivery or incorrect items shipped.

💌 Need Help? Contact Our Creative Support Team!

We’re here to ensure your Wrap & Case Store experience is as delightful as our products!

Email: [email protected]

Address: Wrap & Case Store, 3650 Gateway Avenue, Lancaster, CA 93534, United States

Response Time: Typically within 24 hours

At Wrap & Case Store, we’re committed to making your return experience as smooth and creative as our wrapping paper unrolls.

Thank you for trusting us with your celebration needs and device protection! 🎁📱