Last Updated: December 2024

At Wrap & Case Store, we believe your satisfaction should be as creatively protected as our unique wrapping paper designs and as securely guaranteed as our premium phone cases. If your purchase doesn’t meet your expectations, we’re here to help make it right!

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your receipt date. Your happiness matters to us, whether you’re preparing for a Football Party, celebrating graduation, or protecting your new iPhone 16.

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Contact our creative support team within 15 days of receiving your order at [email protected] with:

  • Your order number
  • Product name and quantity
  • Reason for return/exchange
  • Photos if the item is damaged

Step 2: Receive Authorization

We’ll respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Package your items securely and include:

  • Return authorization number on the package
  • Original receipt or order confirmation
  • All original packaging and accessories

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing & Refund

Once we receive your return:

  • We’ll inspect items within 2-3 business days
  • Process approved refunds to your original payment method
  • Send exchange items according to your preference

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Wrap & Case Store Team,


I would like to request a [return/exchange] for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Items to Return/Exchange:

  • [Product Name] – [Quantity]
  • [Additional Products if applicable]

Reason for Return/Exchange: [Please describe the reason]

Preferred Resolution: [Refund/Exchange for specific product]

I have attached photos of any damaged items if applicable.


Thank you for your assistance,

[Your Name] [Your Email Address] [Your Phone Number – Optional]

Refund Timeline & Method

Once your return is approved:

  • Processing Time: 2-3 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days for the refund to appear on your statement, depending on your financial institution

Non-Returnable Items

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Opened Phone Cases – For hygiene and product protection reasons
  • Used Wrapping Paper – Once cut or used, we cannot accept returns
  • Personalized/Customized Items – Including special order party supplies
  • Digital Products – Once accessed or downloaded
  • Final Sale Items – Clearly marked as non-returnable

Exchange Options

Prefer an exchange? We offer:

  • Different size/color of the same product
  • Alternative product of equal value
  • Store credit for future purchases

Exchange shipping is free for items damaged during delivery or incorrect items shipped.

Need Help? Contact Our Creative Support Team!

We’re here to ensure your Wrap & Case Store experience is as delightful as our products!

Email: [email protected]

Address: Wrap & Case Store, 3650 Gateway Avenue, Lancaster, CA 93534, United States

Response Time: Typically within 24 hours

At Wrap & Case Store, we’re committed to making your return experience as smooth and creative as our wrapping paper unrolls. Thank you for trusting us with your celebration needs and device protection!